Privacy Policy
Effective Date: September 7, 2026
At EATL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quotation, or use our travel and safari services.
By using eatl.co.tz, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you interact with us, including when you:
Submit an enquiry or contact form
Request a safari quotation
Make or enquire about a booking
Subscribe to communications
Contact our travel experts
Communicate with us by email, phone, WhatsApp, or other channels
Depending on the service requested, information may include:
Full name
Email address
Telephone number
Country of residence
Travel dates
Number of travellers
Safari or accommodation preferences
Special travel requirements
Booking and payment-related information
We only request information that is reasonably necessary to provide or arrange the requested services.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Approximate location
Date and time of visits
Referring website
Website interaction information
This information helps us understand how visitors use our website and improve its performance, security, and user experience.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Prepare personalised safari quotations
Process and manage bookings
Arrange accommodation, transportation, activities, and other travel services
Communicate with you about your trip
Provide customer support
Improve our website and services
Send relevant travel information where you have requested or agreed to receive it
Prevent fraud, misuse, or security threats
Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by applicable law.
4. Safari and Travel Arrangements
To organise your trip, we may need to share relevant information with trusted service providers.
These may include:
Hotels and lodges
Safari camps
Tour guides
Transport providers
Airlines or other travel providers
Activity operators
National parks and conservation authorities
Payment providers
Other suppliers necessary to deliver your itinerary
We aim to share only the information reasonably necessary for the relevant service to be provided.
5. Payment Information
Where payments are made through third-party payment providers, payment information may be processed directly by those providers.
EATL does not intend to store complete payment-card details on its own systems unless this is necessary and legally permitted.
Third-party payment providers may have their own privacy policies and security procedures.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and improve your browsing experience.
Cookies may help us understand how visitors interact with different pages of our website.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
7. Analytics and Website Performance
We may use analytics and website-performance tools to understand visitor behaviour and improve our website.
These tools may collect information such as pages visited, approximate geographic location, device information, and general interaction patterns.
Analytics information is generally used in aggregated or statistical form to help us improve our services.
8. Marketing Communications
Where permitted by applicable law, we may send information about our safaris, destinations, travel offers, articles, or services.
You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
We will continue to send essential communications where necessary to manage an existing enquiry or booking.
9. How We Protect Your Information
We take reasonable administrative, technical, and organisational measures to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide requested services
Maintain booking records
Resolve disputes
Meet legal or regulatory obligations
Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymise it where appropriate.
11. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may disclose information when necessary to:
Provide the services you have requested
Work with trusted suppliers
Process payments
Maintain website security
Comply with legal obligations
Respond to lawful requests from relevant authorities
Protect the rights, property, or safety of EATL, our clients, or others
12. International Data Transfers
Because travel arrangements may involve suppliers and partners in different countries, your information may sometimes be transferred or accessed outside your country of residence.
Where this occurs, we take reasonable steps to ensure that information is handled appropriately and securely in accordance with applicable requirements.
13. Third-Party Websites
Our website may contain links to third-party websites, including accommodation providers, tourism organisations, payment services, social media platforms, and other travel-related websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
14. Children’s Privacy
Our website and travel services are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.
15. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your data is used
Requests should be submitted using the contact details provided below.
We may need to verify your request before taking action to protect your information and prevent unauthorised access.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When changes are made, the updated version will be published on this page together with the revised effective date.
We encourage visitors to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy or how EATL handles personal information, please contact our travel team.
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.
Last Updated: September 7, 2026
